External ChatBot Creator

Empower Your Apartment Communities with 24/7 Intelligent Engagement

Empower your leasing teams, property managers, and resident service staff to create custom AI chatbots that function as tireless digital team members. These intelligent assistants can be trained on your specific property information, policies, and brand voice – then seamlessly used on mPro Digital or embedded on your community websites, employee portals, and internal systems to enhance every interaction.

Built for Multifamily Excellence

Your custom chatbots become expert digital assistants who know your properties, procedures, and policies inside and out. They serve three critical audiences:

For Prospects:

• Answer detailed questions about floor plans, amenities, and availability around the clock
• Provide virtual tour information and help schedule in-person visits
• Explain pet policies, parking options, and community features
• Quote current pricing and share active specials
• Pre-qualify prospects with screening questions
• Guide visitors through the application process

For Residents:

• Provide instant access to community policies and procedures
• Share maintenance request procedures and emergency contacts
• Offer package delivery and amenity reservation information
• Answer questions about lease renewals and move-out procedures
• Connect residents with neighborhood resources and event schedules
• Deliver personalized service based on their specific needs

For Employees:

• Onboard new team members with interactive training guides
• Provide instant access to company policies and procedures
• Answer HR questions about benefits, time-off, and schedules
• Guide staff through maintenance protocols and safety procedures
• Offer quick reference for Fair Housing compliance and regulations
• Support daily operations with vendor information and property specs
• Streamline internal processes with step-by-step workflow assistance

Complete Control, Unlimited Possibilities

Create as many specialized chatbots as your portfolio needs – one for each property, different bots for various departments, or specialized assistants for specific tasks. You have full control over:

• Brand Identity: Customize colors, logos, and avatars to match each property’s unique brand or create internal-facing bots with your corporate identity
• Communication Style: Set the tone and personality to reflect your community culture or professional standards
• Knowledge Base: Train bots on your exact documentation, from resident handbooks to employee training manuals
• Welcome Experience: Craft personalized greetings that engage visitors, residents, or team members immediately
• Conversation Insights: Access complete chat history to understand prospect, resident, and employee needs

Enterprise-Grade Features

Your Branded Command Center

Transform your chatbot into a full engagement hub with a customizable homepage featuring your branding, custom links, and dedicated channels for different types of inquiries – whether external or internal.

Built-In Knowledge Center

Empower all users with a searchable self-service knowledge base that provides instant answers while reducing repetitive inquiries for your team. Create separate knowledge bases for public-facing and employee-only information.

Smart Lead & Data Capture

• Convert more prospects with intelligent lead capture forms
• Collect employee feedback and suggestions automatically
• Gather resident satisfaction data and maintenance requests
• Sync everything with your CRM and property management systems

Enhanced Communication

Support richer conversations with emoji support and file attachments, allowing prospects to share documents, residents to submit maintenance photos, and employees to upload reports directly through chat.

Compliance & Security

• GDPR-ready with built-in consent message options
• Role-based access for employee chatbots
• Secure handling of sensitive property and resident data
• Audit trails for compliance tracking

Revolutionary Inbox Management

Your Intelligent Support Hub

The upgraded inbox transforms how your teams manage conversations across all properties and departments:

• CRM Integration: Automatically sync conversations with your existing systems
• Smart Organization: Track ticket statuses and archive resolved issues
• Lightning-Fast Search: Find specific details within conversations instantly
• File Management: Handle attachments and documents directly in chat
• Priority Management: Pin important conversations and use advanced filters
• Complete History: Access full conversation archives for training and quality assurance
• Team Collaboration: Assign conversations to specific team members and track resolution

Seamless Implementation, Immediate Impact

Getting started is simple:

1. Upload Your Content: Add your property documents, policies, training materials, and FAQs
2. Customize Your Experience: Brand your chatbots for each audience and use case
3. Embed & Launch: Add to websites, employee portals, or internal systems with a simple code snippet

No technical expertise required – if you can upload a document and copy-paste code, you can deploy powerful AI chatbots across your entire portfolio and organization.

Part of the Mpro Digital Edge Platform Advantage

This chatbot creator is just one of 166+ AI-powered tools designed specifically for multifamily professionals. When you combine custom chatbots with our other specialized tools – from AI leasing assistants to maintenance coordinators – you create a comprehensive digital ecosystem that transforms how your properties operate.

Learn While You Work

Every interaction helps your team understand needs better, identify common questions, and continuously improve service delivery. Your chatbots become smarter over time, learning from each conversation to provide increasingly personalized assistance while building your team’s skills and knowledge.

Unlimited Scale, Consistent Excellence

Whether you manage 100 units or 10,000, create chatbots that maintain consistent service quality across your entire portfolio. Each bot can be tailored to specific properties while maintaining your brand standards and compliance requirements.

Ready to give your properties, residents, and teams the competitive edge they deserve? Transform your entire multifamily operation with AI-powered chatbots that work 24/7 to grow your communities, enhance satisfaction, and empower your workforce.